Product Warranty Registration
Please complete the Warranty
Registration Form below.
When finished, please use the "submit by email"
button at the bottom of the form.
warranty
form
If unsure, please fill in your warranty slip you
received with your product and post to us.
NOTE:- Please retain proof of purchase to
validate any Warranty claim.
Limited Warranty Coverage
If your Covetek product does not work properly because
of a defect in the manufacturer’s materials or
workmanship, Covetek Australasia will, for the period of
one (1) year, which starts with the date of original
purchase (“Limited Warranty Period”), at its option,
either (a) repair your product with new or refurbished
parts, or (b) replace your product with a new or
refurbished product.
Defective products must be shipped, at the Customer’s
cost and risk, to Covetek Australasia at 48 Abbott
Street, Cammeray, New South Wales, 2062, Australia.
Covetek Australasia shall have the right of final
determination as to the existence and cause of any
defect, which may not be so determined until Covetek has
the opportunity to inspect and test the returned
product. All non-warranty repairs, replacements and
shipping costs are to be borne by the Customer.
For potential warranty claims on installed Covetek
Australasia Access Control products, Covetek offers an
optional replacement product service during the Limited
Warranty Period. This requires the Customer to supply
approved credit card details to Covetek, authorising the
purchase of a new replacement product. Covetek will
then, as soon as possible, ship a new replacement
product to the Customer, who, in turn, is to ship the
defective product to Covetek. The costs of uninstalling
the defective product, shipping it to Covetek, and
installing the replacement product shall be borne by the
Customer. If Covetek then determines, at its absolute
discretion, that the returned product is defective and
constitutes a valid warranty claim, then Covetek will
immediately credit the Customer’s credit card with the
full amount it previously processed in regard to the
purchase of the new replacement product, and Covetek
shall retain the defective product. In the event of the
warranty claim being denied by Covetek, the Customer
will be given the option of accepting Covetek’s buy back
offer, if any, for the defective product or agreeing to
Covetek’s quote for the repair and/or return to the
Customer of the defective product. In either case,
Covetek will then process the appropriate agreed credit
or debit to the Customer’s credit card in respect to the
defective product and the Customer shall retain the new
replacement product.
Alternatively, in some areas, the
Customer may have an option to pay a non-refundable
service fee for a Covetek representative to call in
person to address the problem. No work will commence
until the Service Representative has been paid the
upfront fee. This service is not available in all areas.
Please check with Covetek Australasia to see if your
location is serviceable.
This warranty shall not apply to defects resulting from
abuse, vandalism, misuse, accident, alteration, neglect,
use of parts other than those of the manufacturer,
incorrect installation, unauthorised disassembly, repair
or installation, scratching of the sensor, shipping to
or from the Customer, or natural disaster, such as
lightning, fire, storm, winds, hail, flooding, etc.
THE WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER
WARRANTY, WHETHER WRITTEN OR ORAL IS EXPRESSED OR
IMPLIED. COVETEK AUSTRALASIA SPECIFICALLY DISCLAIMS ANY
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
In no event shall Covetek Australasia be liable for
direct, indirect, special, incidental or consequential
damages (including loss of profits), whether based on
contract, tort, or any legal theory.
If, during the Limited Warranty Period, you think your
Covetek product is defective, or if you require spare
parts at any time, please contact your nearest Covetek
Authorised Dealer.
Please visit our website for contact details -
www.covetek.com.au , or, in case of emergency, please
call our service line .. 1300 36 99 59 |