Product Warranty Registration

Please complete the Warranty Registration Form below.

When finished, please use the "submit by email" button at the bottom of the form.

warranty form

If unsure, please fill in your warranty slip you received with your product and post to us.

NOTE:- Please retain proof of purchase to validate any Warranty claim.

Limited Warranty Coverage

If your Covetek product does not work properly because of a defect in the manufacturer’s materials or workmanship, Covetek Australasia will, for the period of one (1) year, which starts with the date of original purchase (“Limited Warranty Period”), at its option, either (a) repair your product with new or refurbished parts, or (b) replace your product with a new or refurbished product.

Defective products must be shipped, at the Customer’s cost and risk, to Covetek Australasia at 48 Abbott Street, Cammeray, New South Wales, 2062, Australia. Covetek Australasia shall have the right of final determination as to the existence and cause of any defect, which may not be so determined until Covetek has the opportunity to inspect and test the returned product. All non-warranty repairs, replacements and shipping costs are to be borne by the Customer.

For potential warranty claims on installed Covetek Australasia Access Control products, Covetek offers an optional replacement product service during the Limited Warranty Period. This requires the Customer to supply approved credit card details to Covetek, authorising the purchase of a new replacement product. Covetek will then, as soon as possible, ship a new replacement product to the Customer, who, in turn, is to ship the defective product to Covetek. The costs of uninstalling the defective product, shipping it to Covetek, and installing the replacement product shall be borne by the Customer. If Covetek then determines, at its absolute discretion, that the returned product is defective and constitutes a valid warranty claim, then Covetek will immediately credit the Customer’s credit card with the full amount it previously processed in regard to the purchase of the new replacement product, and Covetek shall retain the defective product. In the event of the warranty claim being denied by Covetek, the Customer will be given the option of accepting Covetek’s buy back offer, if any, for the defective product or agreeing to Covetek’s quote for the repair and/or return to the Customer of the defective product. In either case, Covetek will then process the appropriate agreed credit or debit to the Customer’s credit card in respect to the defective product and the Customer shall retain the new replacement product.

Alternatively, in some areas, the Customer may have an option to pay a non-refundable service fee for a Covetek representative to call in person to address the problem. No work will commence until the Service Representative has been paid the upfront fee. This service is not available in all areas. Please check with Covetek Australasia to see if your location is serviceable.

This warranty shall not apply to defects resulting from abuse, vandalism, misuse, accident, alteration, neglect, use of parts other than those of the manufacturer, incorrect installation, unauthorised disassembly, repair or installation, scratching of the sensor, shipping to or from the Customer, or natural disaster, such as lightning, fire, storm, winds, hail, flooding, etc.

THE WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED. COVETEK AUSTRALASIA SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

In no event shall Covetek Australasia be liable for direct, indirect, special, incidental or consequential damages (including loss of profits), whether based on contract, tort, or any legal theory.

If, during the Limited Warranty Period, you think your Covetek product is defective, or if you require spare parts at any time, please contact your nearest Covetek Authorised Dealer. Please visit our website for contact details - www.covetek.com.au , or, in case of emergency, please call our service line .. 1300 36 99 59