Website Disclaimer & Terms and Conditions of Sale.

Copyright & liability:
Copyright in the covetek.com.au website is the property of Covetek Australasia. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of Covetek Australasia and third parties. This property may only be used for the purposes of browsing the Covetek Australasia website.

Website Disclaimer:
All information on this website is provided in good faith without engagement of accuracy.
To the best of Covetek Australasia's knowledge, the information is accurate and current. However, Covetek Australasia, any of their directors, officers, employees or consultants do not make any representation or warranty as to the accuracy or completeness of the information. Covetek Australasia does not take any responsibility for the contents of any external pages linked from covetek.com.au.
The operating company’s of the linked pages are exclusively responsible for these contents.

No liability is assumed or accepted by Covetek Australasia for any direct, indirect, incidental, special, consequential or exemplary damages which result or could result by installing or by using the goods, services or provided information through the website. Further, you expressly agree that Covetek Australasia does not control users of this website and therefore is not liable for their opinions, behaviour and statements.

Information provided by you:
If you purchase goods and services from Covetek Australasia, we require your name, address, email address, phone number, credit card number (if paying by credit) or other details to process your order. You agree to provide Covetek Australasia with current, complete and accurate customer information when asked to do so by an employee of Covetek Australasia.

Virus control:
All care is taken to ensure that the website and data transmissions are free from viruses. However, it is your responsibility to scan data for viruses.

Privacy:
Covetek Australasia is fully committed to protecting your privacy.

Any personal information that you submit is for the express purpose of processing your orders.
We are not involved in the selling, trading or alternative unauthorised use of personal information.  Our policy is that we will not pass on your personal details to any other unauthorised person, group or organisation, except that Covetek Australasia reserves the right to pass on to the appropriate authorities any information that it reasonably believes to be related to any suspected fraudulent activity.

It is important that any information provided, or purchases made, by persons under the age of 18 have the consent of their parents or guardians.

Security:
Covetek Australasia provides industry accepted security to make every transaction as safe as possible when dealing with credit cards.
If you are concerned about providing your credit card details, other payment options are available. This includes direct credit and business cheque. 

Product Information:
Prices of goods, services, delivery and other charges displayed on the Covetek Australasia website are current at the time they are posted on the website. These prices are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing. However we are unable to warrant that product descriptions or other contents of this website are accurate, complete, reliable, current or error free.

Orders:
Orders will not be despatched until payment in full has been received (cheques cleared) and Covetek Australasia is satisfied with the integrity of the order. Without limiting the operation of any other Terms & Conditions herein, Covetek Australasia is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.

Cancellation by us:
We reserve the right not to provide goods or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms & Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

Cancellation by you:
If you need to cancel an order, please contact us immediately on 1300 369 959 or 02 9404 8777.  Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our Terms & Conditions relating to Returns & Refunds.

Delivery procedures:
We deliver products Australia wide via commercial couriers.  Goods are despatched from our NSW Warehouse facility and generally deliveries to Brisbane, Sydney and most major towns and cities in N.S.W, VIC and QLD will be delivered within one to three working days.  Other cities and their adjacent country regional areas could take between three to five working days.  Please understand, Far North Queensland, Northern Territory, Western Australia, Tasmania and other remote areas may take longer.  These estimates of working days do not include weekends or public holidays.  Please Note,  these estimated delivery times cannot be guaranteed.

Someone is required to be at the nominated delivery address to sign for the delivery of the goods.  Deliveries normally take place between 9am to 5pm Monday to Friday.  Please understand we cannot telephone prior to delivery of goods.  Should you not be in attendance at the nominated delivery address a calling card will be left, advising of the attempted delivery. You can then contact the number provided to re-organise delivery of the goods. Extra costs, if any, involved in redelivery are not the responsibility of Covetek Australasia.

It is your obligation to provide the full and correct delivery address details at the time of ordering. Should you provide incomplete or incorrect delivery address details, we are not obliged to re-send the order to the correct address at our expense. Should you be at work during the week, please consider the delivery of goods to you at your place of work.  We suggest detailing your name and C/- your business address.

It is the responsibility of the customer to inform Covetek Australasia if an order does not arrive. Once we learn an order has not arrived after the anticipated delivery time, we will lodge enquiries with the courier to trace the goods and attempt to ensure delivery occurs as soon as possible.  Please Note, that if an item has been lost in transit, we will not despatch a replacement item immediately as we need to assess responsibility for the loss. Replacement items will be despatched, where appropriate, at our discretion.  

If an item is delivered damaged, please immediately contact Covetek Australasia on 1300 369 959 or 02 9404 8777.  

Without limiting the operation of any other Terms & Conditions herein, we will not accept liability for any loss or damage resulting from late delivery.  Similarly, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms & Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Returns Policy:
Please choose carefully.  We do not give refunds, exchanges or credits if you simply change your mind or make a wrong selection.  Outside of that, there is a defined 10 working day exchange policy from the expected date of delivery.

In the event the goods are damaged upon arrival, faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to do, Covetek reserves the right to repair the goods or to offer you the choice of an exchange or credit PROVIDED you notify Covetek Australasia  within 10 working days of the expected date of delivery and return the undesired goods to us, at your cost and responsibility.

Please contact Covetek Australasia directly on 1300 369 959 or 02 9404 8777 for the necessary approvals and arrangements. Any approved exchange or credit will be made effective once we have received the undesired goods from you (complete and in their original carton/box). Return freight of the product to Covetek Australasia and responsibility for the goods during transit, are to be borne by the customer.  Covetek will pay for the freight of any exchange product to the Customer’s last designated delivery address within Australia.

Please refer to our specific Warranty Statement enclosed with the product in regard to our warranty terms and conditions.

Biometric Disclaimer:  

Biometric scanning is successful for almost everyone, but not for 100% of the population.  Some of the obvious exceptions for Electronic Fingerprint scanning acceptability include those with fingertips missing or disfigured, those with skin grafts to their fingertips, and those that constantly damage or erode their fingerprints (eg: Bricklayers).  In other cases, acceptance rates may be variable based on individual Fingerprint condition, such as excessively dry or cracked skin.

Some of Covetek’s products can be adjusted to better suit the Fingerprint conditions of certain individuals, but overall, Covetek Australasia does not guarantee the acceptability of its Electronic Fingerprint scanning technology for everyone.  For this reason, all of Covetek’s Fingerprint products include one or more other means of access/entry (eg: PIN code, RFID or Mifare cards, master keys) so that the products can still be used by that minority who’s Fingerprints are not compatible

If in doubt, it is recommended that prospective purchasers of Biometric products should arrange to test their compatibility for that technology before making a purchase.  Please contact Covetek Australasia on 1300 369 959 or (02) 9404 8777 if you wish to arrange a test of your Fingerprint compatibility for our Fingerprint products.

Installations and Installers:

Installation is solely the responsibility of the purchaser.

Installation instructions are supplied with each product sold by Covetek Australasia.  It is critical to observe all of these instructions and correctly install each product.  Failure to correctly install any product could affect its performance and also void its Warranty.  A suitably qualified and experienced Installer is recommended.

Covetek Australasia, or its representatives, may be able to supply you with details of an Installer in your area.  However, this would be done on the basis that you make your own investigations regarding any such Installer and, if you proceed, you engage them directly, as an independent contractor, without ant warranty or recommendation, express or implied, by Covetek Australasia.  No liability is assumed or accepted by Covetek Australasia for any direct, indirect, incidental, special, consequential or exemplary damages which result or could result from the installation of any of our products.

Release & Indemnity:

As far as is permitted under any current or future Laws or Statutes within Australia: -

You agree to waive any and all claims that you now have or may have in the future against Covetek Australasia which relate to or are incidental to any transaction with Covetek Australasia.

You agree to indemnify and hold Covetek Australasia harmless from and against any and all claims, loss or expense that may be incurred by Covetek Australasia which relate to or are incidental to the performance of its duties as described in these Terms & Conditions in regard to its dealings with you including all costs of defending itself against a claim by you or any other related person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.

You further agree to indemnify and hold Covetek Australasia harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms & Conditions by you, or the infringement by you of any intellectual property or other right of any person or entity.

Warranty Information:

All products carry an Australia wide warranty covering parts and workmanship which is offered directly by Covetek Australasia.  All warranty claims must be referred directly to Covetek Australasia, and not to your place of purchase or any other reseller.

Covetek Australasia has the right to replace or repair the product at its discretion. You must call our office on 1300 369 959 or 02 9404 8777 before you return any product. We will assist you as to the quickest solution. The warranty period is detailed in the specific product information for each product, and on our website.  It is a “return to base” warranty where the customer bears the responsibility and cost of sending the faulty goods back to Covetek.  In some areas, you may be able to pay for an on-site service call to effect warranty repairs or exchange to save time and inconvenience.  You must provide proof of purchase when making any warranty claim.